Privacy and cookies

Who we are

This website is run by FLETCHERS COMMERCIAL CLEANING LTD (company number 17495757, registered in England and Wales), trading as Fletchers Commercial Cleaning. We are the controller of the personal information you send us through this website.

For anything about your personal information, call 07716 445082 or send us a message through the contact form.

What we collect

When you send the quote form we collect your business name, your name, phone number, email address, the site postcode, the type of premises, the services you need, how often, your preferred times and anything else you choose to tell us.

If you call us, we may note your name, number and details of the site so we can prepare a quote.

Why we use it

We use these details to reply to your enquiry, prepare a quote and, if you go ahead, arrange and carry out the work. The lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to business enquiries.

We do not sell your information or use it for marketing without your permission.

Who handles it for us

The website and quote form run on Wix, which stores form submissions on our behalf. Customer reviews on this site are shown from Google using Elfsight, which loads its content from its own servers. The map in the footer is embedded from Google Maps and loads from Google's servers when you scroll to it. These providers only process information as needed to provide their services, and we only share your details where it is needed to deal with your enquiry or carry out the work.

How long we keep it

We keep personal information only for as long as we need it for the purpose it was collected, including any legal, accounting or reporting requirements. Enquiries that do not lead to work are deleted once they are no longer needed.

Your rights

You can ask to see the information we hold about you, ask us to correct or delete it, object to or restrict how we use it, or ask for a copy to move elsewhere. Contact us using the details above.

If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies and similar storage

The quote form stores a visitor token in your browser's local storage so that it can load and send your request. This is strictly necessary for the form to work and does not track you across other websites.

This site does not currently use analytics or advertising cookies. The Google reviews widget and the Google Maps embed are provided by third parties and may set their own cookies, which are covered by those providers' own privacy policies.

Changes to this notice

We'll update this page if the way we use personal information changes.